Privacy Policy

1. Who We Are

This Privacy Policy explains how Dolphin Safari ("we", "us", "our") collects, uses, and protects your personal information when you interact with us, including through our website, WhatsApp, Instagram, and email.

2. Information We Collect

• Contact information: name, phone number, email address.
• Booking information: reservation details, party size, dates, and preferences you provide.
• Communications: the content of messages you send us through WhatsApp, Instagram Direct, or email, including any photos or documents you share with us.
• Technical identifiers: information automatically provided by the messaging platforms you use to contact us (e.g. your WhatsApp or Instagram account identifier), needed to reply to you.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and manage your bookings.
• Communicate with you about your reservation, including confirmations and changes.
• Improve our customer service.

4. Automated Messaging and AI Assistance

We use WhatsApp Business Platform, provided by Meta, to communicate with our customers. Some responses to common, repetitive questions (such as opening hours, pricing, or general policies) may be generated by an automated assistant trained on our own business information. This assistant only answers from information we have provided about our business — it does not make booking decisions or handle anything requiring judgment.

A member of our team can take over any conversation at any time, and every conversation remains visible to and reviewable by our staff. We do not use your messages to train any third-party's general-purpose AI models.

5. Third-Party Service Providers

We work with service providers who process information on our behalf under confidentiality obligations, including:

• Meta / WhatsApp Business Platform and Instagram, for messaging.
• Cloud infrastructure providers, for secure data storage.
• An AI service provider, to power the automated assistant described above.

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as necessary to provide our services, respond to your enquiries, and comply with our legal obligations.

7. Data Security

We apply reasonable technical and organizational measures to protect your information, including encryption of stored account credentials and restricted access to customer data.

8. Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information.

9. Children's Privacy

Our services are not directed at children, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.